Frequently Asked Questions

Every listing is tagged with the years, makes, and models it applies to, based on Hollander® interchange data — use Shop by Vehicle to narrow our inventory to parts that apply to your year/make/model. For engines, transmissions, modules, mirrors, lights, radios, seats, and other option-dependent parts, final fitment can still depend on your VIN, engine or transmission, option codes, production date, or programming. Not sure? Call or text us with your VIN and the part you need, and we'll verify the interchange before you buy.

Very likely, yes. Fill out our Request a Part form or call us — if it's not on our shelf we can often locate it through our network.

Used OEM parts are graded on cosmetic condition. An A grade part is in excellent shape with minimal blemishes; B means average wear for its age (scuffs, oxidation, small marks); C is below average cosmetically but still serviceable. The grade is marked on the part and printed on your invoice, and the price reflects it — a lower cosmetic grade means you pay less for the same working part. The photos on each listing show the actual part you'll receive.

We ship to the lower 48 states. Smaller parts go by ground carrier (UPS/FedEx).

Large and heavy items ship by freight truck: engines, transmissions and transfer cases, axles and rear ends, fuel tanks, and body panels such as hoods, doors, tailgates, bumpers, fenders, truck beds and cabs. Freight items are palletized and ship to a business address or, for residential delivery, with liftgate where applicable. Residential delivery with liftgate is a separate shipping option with its own price, displayed at checkout before you pay.

Most in-stock orders ship the next business day. That's when your order leaves our facility, not when it arrives; delivery time depends on the carrier and your location. Freight items, oversized parts, special-order parts and parts that need extra preparation can take longer to pull, package and book. You'll get tracking by email as soon as your order ships.

Inspect it at delivery, before the driver leaves. Note any damage on the delivery receipt with the driver, then contact the carrier and us right away. Once a part is in the carrier's hands, transit damage is a claim against the carrier — noting it at delivery protects you.

All parts include our standard 90-day parts-only warranty, subject to the exclusions in our warranty policy. Some exclusions apply — attached components, programming-related failures, and non-OE wheels sold as-is — so please read the terms. Important: contact us before repairing or removing a part you believe is defective — claims must be approved and documented by us before repairs begin. Full terms are on our warranty page.

Returns are accepted on in-stock parts for 30 days from the invoice date, with no restocking fee. Call or text us first so we're expecting it, include your original invoice, and return the part in the same condition it was sold. Return shipping is the buyer's responsibility and original shipping charges are non-refundable. Full details here.

Absolutely. We're at 404 Starnes Cove Rd, Candler, NC 28715, open Monday–Friday, 8:30–5:00. Call ahead and we'll have your part ready at the counter.

All major credit and debit cards, plus Shop Pay, Google Pay, and Apple Pay at online checkout.